This is a Complaints Handling Course for those that want to understand the fundamentals of handling Customer Complaints. You can trial a few sections of the course, before you buy. This course has 6 Sections. There is an assessment at the end where you have to pass to gain a certificate of completion.
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Course Content

Complaints Handling – Introduction Sample Course Section

Complaints Handling – Overview Sample Course Section

Complaints Handling – Components

Complaints Handling – Complainers

Complaints Handling – Stages

Complaints Handling – Controls

Complaints Handling – Round Up

Complaints Handling Assessment 1

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